FAQ

We Get Asked That A Lot

We’ve answered some questions we see often below. If your question isn’t there, please contact us and we would be happy to answer any question.

Setup, training and support are free. We believe that proper setup by one of our onboarding experts, online training sessions, and ongoing support are essential services that should be included at no extra charge. We are here to help whenever you need it.

You can view our testimonials here!

Additionally, at the end of each live online demonstration, we can share agencies near you or of similar size that you may contact for references.

Absolutely. PlanIt Schedule was created for public safety agencies. Our team is familiar with all the various common scheduling rotations used to ensure 24×7 coverage. PlanIt provides several tools to ensure it’s able to handle any complex scheduling rotations.

Yes. There are multiple versions of the schedule created in the reports section. Some of the schedule options include a month, week and day view and allow you to export as a Word document, PDF, or Excel spreadsheet and print as needed.

PlanIt combines and sums up all your scheduled, time off, overtime, and holiday hours into a real-time view of your hours per pay period. The hour exporter uses CSV export files that work with all the most common payroll solutions. Each export file can be opened with Excel. We’ve created our hour exporter to be configurable to work with as many situations as possible. You can also provide access for each employee to view their timesheet in real time or after a pay period has ended.

There is a time clock included internally with the system. This allows employees to clock in and out with their username and password. If you would like the biometric fingerprint time clock (for a physical clock in and out) that is available to rent for an additional $150 per scanner per year.

Yes! You can download our mobile app for iOS and Android devices through the Google Play Store or the App Store. Do all the things you would on a web browser but with the convenience of an app!

PlanIt Schedule does automatically send notifications out for things like call offs, open shifts, etc. But you are also able to send mass notifications out through our communication blast feature. This will allow you to send multiple messages out instantly, either through text, email, or voice/call.

YES. To see it in action, please request a live online demonstration here. In this demonstration, we will run you through the system so that you can get a better understanding of what it does and how it works. You can see some of the screens on our features page that demonstrate how easy to use it really is.

Yes. If you’re nervous about switching, you’re not alone. That is why PlanIt provides free setup, training, and support. You will work with one of our setup specialists initially to configure your rotations and schedules. We will configure the system for your agency and enter all of your personnel. Once your setup is complete, we will provide a 2-3-hour training session for your administrators. This will include all of the information needed to get up and running. That way, once the training is over, we hand over your fully configured system and it is ready to go day one. Whenever you need assistance in the future, you can always call or email support and they will get you on the right track.

Typically set ups will take 2-3 weeks depending on your needs and how fast we can get information from you. Our setup specialist will have back and forth communication with you to understand how you schedule and collect all of your information that needs to be entered into the system.

More QUESTIONS?

We definitely want to get all your questions answered. Please feel free to give us a call, send us an email, or fill out our contact form by clicking the button below!