We Listen To Our Customers

We’ve discovered the best way to build a great product for public safety is to listen to our customers. Since 2006, we’ve built a product to meet the unique needs of public safety customers instead of the vision of silicon valley consultants. We’re located in Lancaster, PA where our support team is friendly and helpful without a million dollar rent to raise our prices.

“We started using PlanIt 4 years ago for our police department and were so impressed by its capabilities we deployed it a year later at our fire department. The setup process was simple, and the support staff continues to be quick to help. We appreciate most that the PlanIt folks listen to what the users want, and update to improve the product based on that input.”

Jackson Police Department badge  KayCe Parsons, Jackson MI Police and Fire Depts Jackson Fire Department badge

“The flexibility and adaptability of your software and support made the transition painless for managers and staff. Perhaps the best feature was your team doing all the setup work that usually takes a great deal of time in a project like this.

Stat MedEvac logo Thomas J. Liebman, STAT MedEvac

“The product support has been fantastic. Whenever we have questions, they go out of their way to help us resolve our issue. Many of the “issues” we have are user related. Now that things are setup and configured, the product just works and we have little need for their support.”

Upper Allen Township Police Department badge Detective Sgt. Brian Barnes, Upper Allen Police Department

“Very user-friendly system, very helpful and responsive customer service. Very appreciative for the terrific customer service!  To me that is truly what makes investing in PlanIt worth every penny. 

Although this is a very user-friendly system overall, of course there are some aspects that can be a bit confusing.  I’m sure I’m in the same boat as everyone else is when first signing on with PlanIt in that I still have all my other work tasks to complete and only so much time to invest in figuring out PlanIt. 

PlanIt has been so very responsive and helpful; I have truly appreciated that very much! PlanIt typically responds within an hour or two with very helpful suggestions and solutions to get me in the right direction quickly. I would (and have) recommend PlanIt to anyone.”

  Sgt. Noah Eernisse, Grafton PD

Our team has found it very beneficial. We have yet to implement the kiosk and time clock, but are hoping to soon.

   Director Ken Stewart, Tulsa County 911

Great platform, customer service is outstanding.

Lt. Michael Wellauer, Cayuga County Sheriff’s Office

The program has helped streamline our scheduling and payroll. So far PlanIt has been a great tool for our department. Prior to PlanIt we did not have a scheduling tool. PlanIt allows us to streamline our scheduling and makes everything visible.

  DC Daniel Dunn, Wildwood Fire Department

“We have been using the product for 2 years and it has only gotten better. The enhancements that the company is sending out are excellent updates.”

A life saving device surrounding the Star of Life or EMS symbol.

Wayne Hodges, South River Rescue Squad

“The level of attention and the quick responses from your staff are greatly appreciated.”

Lincoln Co Sheriffs badge  Sgt Grant Jones, Lincoln County Sheriff’s Office

“With 115 people in our building serving dozens of different functions and working different hours we were in need of a consolidated schedule that everyone could see. What we received from PlanIt Police was so much more. All of our employees can not only clearly see their schedule; they know when their peers are working as well. They can easily request time off, be notified by text or email when it is approved, and submit their overtime or comp time requests. Our Officers can submit time off requests or overtime from their patrol cars, their smart phones, or from their home computers.”

Florissant Police Department badge  Steve Weiersmueller, Florissant Police Department

“We have been using PlanIt EMS for a few months now and it has made scheduling, certification tracking, and personnel management so much easier. As an entirely volunteer ambulance service, having the ability to communicate with the volunteers and adjust the schedule online is essential, and this program is extremely user-friendly for all of the users – no matter how computer savvy they are.”

Lawn EMS Badge Assistant Chief Steve Mrozowski Lawn EMS/Fire

“We began using PlanIt EMS after years of paper and pencil scheduling. It has reduced our scheduling process significantly and enabled us to reduce scheduled overtime greatly. The staff at Ragnasoft is extremely reactive to my needs and specific adaptations and is always accessible to me if there is a problem. By far the best scheduling utility I have found for public safety employers.”

Kutztown Area Transport Services Inc badge Ed Mooreland, Kutztown Area Transport Service, Inc.

“Prior to starting PlanIt EMS we used a paper/data entry scheduling system. The staff had no access to the schedule unless a Supervisor was nearby with the paper copy. Now the staff has access to the schedule from anywhere you have Web access. The PlanIt EMS scheduling program is very user friendly and easy to learn. We had no formal training sessions for the staff; we just gave them access to PlanIt EMS and asked that they work with the system for a short time then started using the system 100%. As far as the actual scheduling with PlanIt EMS; I find it to be very easy and less time consuming than the old paper/data entry system. Switching to PlanIt EMS was one of the best decisions we ever made; it saves time, cuts back on scheduling errors and you have a lot of information at your fingertips.”

Lancaster EMS logo  Tina D’Imperio & Teresa Mullhausen, Lancaster EMS

“Very easy to use, able to sync our schedule to our personal calendar, easy to see who’s working when.”

Franklin and Marshall Emergency Medical Services badge Nathan Rodney, Franklin & Marshall College EMS

“PlanIt has been very easy to learn, and the capabilities of the system are phenomenal.”

Washington County Department of Public Safety logo  Clifton Witham, Washington County DPS

“Citizens’ Ambulance Service would like to thank Christian Yecker and his staff for their talents and technical expertise in developing quality software that makes a tedious job much more user-friendly and efficient. Their ability to move from detailed data collection process to a simplified summary report is amazing. They have provided us with a dynamic set of tools to monitor and review data input and maximize the accuracy of the outcome.”

Citizen's Ambulance Service badge  Ginger Unrue, Citizens’ Ambulance Service, Inc.

“We love the program so far, and I have to say your Support staff is second to none. In my position I work with support staff from quite a few companies that serve law enforcement and your folks are doing an awesome job.”

 Captain Joe Nault, Marinette Police Department

“… I just wanted to let you guys know you have a really great product…. I demoed several other software programs when doing my research in which system to purchase. I’m very happy with my decision to use PlanIt and I really like the fact that you guys are constantly updating the product. Thanks again for your hard work and for dealing with all of my support requests.”

Redding Police badge Lt. Chris Smyrnos, Redding Police Department

“This program has helped in streamlining our scheduling, tracking shifts, employee notifications and so forth. We are very satisfied with the program.”

 Addie Birch, New Kensington Vol. Fire Dept. Ambulance

“Very easy to configure and utilize. Seems very fluid with customization for our needs. PlanIt has been a breeze to use, with customization to fit our exact needs.”

  Troy Clark, Valley Shore Emergency Communications

“The program is easy to use and clear to read. Planit staff is always quick and helpful. Planit has helped our association meet our goal of being more organized in terms of scheduling and staffing this year.”

 Frank VanOrmer, Litchfield Volunteer Ambulance

“Prior to implementation of PlanIt we utilized multiple excel spreadsheets to maintain our schedule and our hiring rotations for overtime shifts. These documents could only be accessed while within the Center itself and only one person at a time could edit the document. With the implementation of PlanIt we all have access from any computer with internet connection as well as through the app on our phones. This has allowed me, as a manager, to easily view who is on duty at any given time and respond to questions regarding scheduling issues when I’m not in the office. Each action with PlanIt is tracked so I can easily see who hired an overtime shift or who logged someone out sick, etc..”

Lewiston/Auburn 9-1-1 logo   Tim Hall, Lewiston/Auburn 9-1-1

Looking to get a full overview of the system?

Start saving time on tedious tasks, reducing scheduling errors, and improving employee morale. Our live online demos allow you to learn about the major features in PlanIt and get all your questions answered. Request a free scheduling software demonstration today!